This policy explains how CliniqueGrowth.ca ("CliniqueGrowth.ca," "we," "us," or "our") collects, uses, discloses, and protects personal information through our website and our social media marketing, advertising, lead-generation, analytics, creative, and consulting services.
1. Scope and accountability
This policy applies to website visitors, prospective and current clients, business contacts, and individuals whose information we process in connection with client campaigns. It does not replace a client's own privacy notice or a separate service, data-processing, or campaign agreement.
CliniqueGrowth.ca is responsible for personal information under our control. Our Privacy Officer can be reached using the contact information in Section 14.
2. Information we collect
- Contact and business information: name, email address, phone number, company or clinic name, role, website, social profiles, and inquiry details.
- Client and service information: objectives, budgets, contracts, billing records, brand assets, campaign instructions, account access details, communications, and support history.
- Campaign and lead information: ad interactions, form submissions, referral source, appointment or conversion status, audience attributes, campaign identifiers, and reporting metrics supplied by clients or advertising platforms.
- Website and device information: IP address, browser and device type, pages viewed, referring pages, approximate location, timestamps, cookie identifiers, and similar technical data.
- Content and feedback: reviews, testimonials, survey responses, photos, video, audio, logos, before-and-after materials, and other content submitted or specifically authorized for use.
We ask clients not to provide medical records, treatment details, payment-card data, government identifiers, or other sensitive information unless it is necessary, lawfully collected, and covered by appropriate written safeguards.
3. How we collect information
We collect information directly from you, from your organization, through website forms and communications, from client-authorized advertising and analytics accounts, from service providers, and from lawful public or business sources. When we run campaigns for a client, the client is generally responsible for the information it chooses to collect and the instructions it gives us.
4. How we use information
- Respond to inquiries, provide audits, proposals, and requested services, and manage client relationships.
- Create, launch, optimize, and report on advertising, social media, funnel, website, and lead-generation campaigns.
- Measure campaign performance, attribution, conversion quality, and return on advertising spend.
- Secure our systems, prevent fraud or misuse, troubleshoot, maintain records, and enforce agreements.
- Improve our services, develop aggregated insights, and conduct internal forecasting and quality assurance.
- Send service messages and, with consent or another lawful basis where permitted, marketing communications.
- Comply with legal obligations and protect our rights, clients, users, and the public.
We limit collection, use, and disclosure to purposes that a reasonable person would consider appropriate in the circumstances.
5. Client campaigns and consumer information
When we process personal information for a client, we act on that client's documented instructions and use the information to deliver the agreed services. The client remains responsible for its notices, consent language, legal basis, offer terms, and the accuracy and lawfulness of the information it provides to us.
Clients must not ask us to use unlawfully obtained lists, scraped personal information, misleading forms, or sensitive patient information without an appropriate legal basis and written safeguards. We may reject, pause, or remove a campaign that creates an unreasonable privacy, safety, or compliance risk.
6. Testimonials, case studies, and campaign results
We may create case studies and promotional materials showing our work, but public use of a client's name, logo, identifiable testimonial, images, videos, or identifiable campaign results requires documented authorization from the client or a written agreement that clearly grants that permission.
- The authorization may define the approved content, platforms, duration, attribution, and any review process.
- Clients are responsible for obtaining any necessary permission from patients, customers, staff, creators, or other people appearing in supplied content.
- We may edit an approved testimonial for length or clarity without changing its meaning and will follow any agreed approval requirements.
- A person or client may withdraw an optional promotional consent prospectively, subject to applicable law and existing contractual commitments.
- We may use aggregated or reasonably de-identified performance information that does not identify a person or client, provided that doing so is allowed by our contracts and applicable law.
Results disclaimer: Past campaign results, testimonials, and case studies are illustrative and do not guarantee future outcomes.
7. Cookies, analytics, and advertising technology
Our website and campaign pages may use cookies, pixels, conversion APIs, local storage, and similar technologies supplied by us or partners such as Google, Meta, TikTok, and analytics or customer-relationship platforms. These tools help operate pages, remember preferences, measure traffic and conversions, prevent abuse, and improve advertising.
You can limit cookies through your browser or device settings. Blocking some technologies may affect functionality or measurement. Where required, we will request consent before using non-essential tracking technologies.
8. Marketing communications
We send commercial electronic messages only when we have the required consent or another lawful basis. Our messages will identify the sender and provide a working way to unsubscribe where required. You may opt out at any time; service or transactional messages may still be sent when necessary to manage an active relationship.
9. How we disclose information
We do not sell personal information. We may disclose information to authorized team members and contractors who need it to provide services; advertising networks, analytics providers, hosting services, email and CRM platforms, payment and accounting providers, communications tools, and other vendors acting for us or a client; professional advisers, insurers, auditors, or parties to a business transaction under appropriate confidentiality protections; and government, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, and security.
Service providers may process information in Canada, the United States, or other countries, where it may be subject to local laws and lawful access by authorities.
10. Retention and security
We retain personal information only as long as reasonably necessary for the identified purposes, contractual commitments, dispute resolution, and legal or accounting requirements. We then delete, anonymize, or securely dispose of it.
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls and vendor oversight. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
11. Your choices and privacy rights
Subject to applicable law and limited exceptions, you may ask to access or correct your personal information, withdraw consent, object to or limit certain uses, request deletion, or make a privacy complaint. We may need to verify your identity and may retain information where legally or contractually required.
If we process your information solely for a client, we may direct your request to that client or assist the client in responding.
12. Children's privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information directly from children under 13 through this website. Campaigns directed to minors require appropriate client instructions, notices, consent, and safeguards.
13. Changes to this policy
We may update this policy as our services, vendors, or legal obligations change. We will post the revised version here and update the effective date. If a change materially affects how we use previously collected information, we will provide additional notice or seek fresh consent where required.
14. Contact our Privacy Officer
Questions, requests, or complaints can be sent to:
Privacy Officer, CliniqueGrowth.ca
Ottawa, Ontario, Canada
haraanganjot.singh@gmail.com
We will review and respond within the period required by applicable law.